Customer Happiness Officer

Do you want to make crypto accessible for everyone? In the role of Customer Happiness Officer you are the first point of contact for customers who have questions about our services. Do you have a service-oriented attitude and is quality of great importance to you? Read on quickly!

BTC Direct and BLOX are two brands with one mission: making crypto easy and accessible for everyone. With our products we make it possible for everyone to buy and sell crypto in a safe way. By now, our organization consists of over 90 (crypto) enthusiasts, and we are still growing. The crypto sector is hot and there are endless opportunities waiting to be explored. Would you like to be part of an ambitious and driven team, in one of the most dynamic sectors of the world? Then this job might be for you!

We are looking for people who are flexible and who dare to take initiative. But we find it especially important that you can be yourself! We regularly plan the best company outings and get-togethers. We also find health very important, so there is fresh fruit for everyone and you can join our weekly boot camp – taught by our colleague.

As a Customer Happiness Agent, you will be working in our Customer Happiness department. This team consists of 20 (crypto) enthusiasts. It’s a young team, consisting of full-time employees as well as students, and it has a diverse composition with different nationalities. Our team is ready to support our users seven days a week. For this role, we are looking for someone who is available 32 to 40 hours per week. Your working days will be determined in consultation.

What will you be working on?

Every day, our Customer Happiness department starts at 08:30 with a nice cup of coffee or tea and the daily stand-up. Are there any noteworthy events from the previous day(s)? What are the market developments, and what will today bring us?

As a Customer Happiness Officer, you then get to work on the approval of new users from all over Europe, and you filter out any abnormalities. Just like your colleagues, you are a star in multi-tasking. Chat, email, or phone in multiple languages, it's no trouble for you. Has a bitcoin order not arrived? Does someone have a problem with a wallet? In no time you'll be resolving this in a customer-focused manner with a keen eye for quality.

What can you expect from us?

• A competitive salary with the possibility of being partially paid in bitcoin 💰
• We think development is important. That's why we provide a personal development budget 🎓
• Pension plan through ASR Doenpensioen 📈
• 25 vacation days 🏝
• Net travel allowance at €0.23 per kilometer, even if you come by bike. Nice and healthy 🚲
• If it's your birthday, take that day off 🎉
• Many activities outside of work, such as annual participation in various sports activities and legendary team outings 🍻

What do we expect from you?

For this position, it is important that you have good communication skills and can communicate with people in an efficient and hospitable way In addition, you have the following qualities:

• Finished MBO education;
• You speak and write fluent Dutch and English;
• It is an advantage if you have experience in a similar role;
• Do you also speak Spanish? Then that is an advantage.

Are you able to tick a lot of boxes? Then apply quickly and who knows, we might soon have a cup of coffee or tea together.

Is experience in crypto a requirement? No, but we would love it if you have an affinity with the industry and/or would like to learn about it.